This Cookie Policy explains how ("we", "us", or "our") places, reads, and uses cookies and comparable technologies when you visit and interact with our website and ordering service. It sits alongside our Privacy Policy and should be read together with it.

Wherever this document refers to "tracking technologies", we mean not only cookies but the wider family of tools that can store information on, or read information from, the device you are using — including pixels, web beacons, software development kits, local storage entries, device identifiers, and embedded scripts. We use the umbrella term so that the policy stays accurate across desktop browsers, mobile browsers, and our app, where the underlying mechanism differs but the effect is similar.

First-party and third-party technologies

Some of these technologies are set by us directly. Others are set by external companies whose services we have built into the site or app — for example a payments provider, a chat tool, or an analytics platform. Where a third party sets its own technologies, that party may also read them, and its own privacy terms will apply in addition to ours.

How long they last

The lifespan of a cookie or similar marker varies. Some are deleted the moment you close your browser (session-based), while others remain for a defined period so that the service can recognise your device on a return visit. The retention figures listed in this policy are indicative; the precise duration is ultimately controlled by us or by the relevant provider and may change. For the most current detail, please consult the provider's own privacy notice.

Consent

Some uses listed below require your consent before they operate. Where that is the case, you may give or refuse consent through the preferences panel on our service, and you may change your mind at any time. Withdrawing consent will not affect any processing that already took place while consent was active.

We have grouped the technologies we rely on by the job they do rather than by who supplies them. The categories below move from those essential to running the service through to those used for advertising.

2.1 Strictly necessary

These are the technical cookies and equivalent markers without which the service cannot function or cannot deliver something you have asked for. Because they are essential, they do not rely on consent. They handle core tasks such as keeping you logged in, maintaining the contents of an order, and routing your request securely.

2.2 Functionality

These enable basic interactions and let you reach particular features, including the ability to contact us directly. We currently use the following third-party functionality service:

• LiveChat (LiveChat, Inc., United States) — powers the live chat window so you can message us in real time. It processes chat content, usage information, and cookies. Relevant markers include __lc_cid, __lc_cst, and __oauth_redirect_detector, all of which last only for the duration of your browsing session.

This category also covers the sharing of order information with the restaurants and delivery partners involved in fulfilling your order. When you place an order, details such as your contact email and the contents and value of that order are passed to the relevant partner so they can prepare and deliver it. Those partners act as independent controllers of the data they receive and carry their own responsibilities for it; in turn they share data back with us so that we can operate the service for you.

2.3 Experience

These improve the quality of your experience and allow content from external platforms to appear within our pages. Each processes cookies and usage data:

• Google Maps (Google Inc., United States) — embeds interactive maps within the service.
• PayPal buttons and widgets (PayPal Inc., United States) — allow you to interact with PayPal. Associated markers include LANG (around 8 hours) and the session markers akavpau_ppsd and ts.

2.4 Measurement

These help us understand how the service is used so we can improve it. We use Google Analytics (Universal Analytics) (Google Inc., United States), which processes cookies and usage data to compile reports on how visitors use the service. The principal markers are listed below.

2.5 Marketing

These deliver advertising and marketing content that may be tailored to you, and measure how that content performs. They generally rely on your consent. The providers we use are:

• OneSignal (Lilomi, Inc., United States) — sends push notifications and messages across web and mobile, and may support interest-based advertising and research. Depending on the permissions you grant, it can process identifiers used for advertising, approximate or precise location, language, and usage data. You can disable push notifications in your device settings and limit advertising features through your device's advertising controls.
• AdRoll (AdRoll, Inc., United States) and NextRoll (NextRoll, Inc., Ireland) — provide advertising services. NextRoll may create a hashed version of your email address in order to reach you across the different devices linked to you. Together these set a family of markers prefixed __adroll with durations ranging from a few hours to two years.
• Google Ads Remarketing (Google LLC, United States) — connects your activity on our service with Google's advertising network for remarketing. It sets a broad set of markers, several lasting up to two years; you can opt out of personalised advertising through Google's Ads Settings.

2.6 Other

Some technologies do not fall neatly into the categories above:

• VROMO (Ireland) — a delivery management system that processes cookies and usage data to coordinate deliveries.

You have several independent ways to control these technologies, and you can combine them.

Through our preferences panel

Where a use depends on consent, the privacy choices panel on our service lets you switch categories on or off and revisit that decision whenever you like.

Through the provider

For third-party technologies you can also use any opt-out link the provider offers, follow the steps in that provider's privacy policy, or contact the provider directly.

Through your browser or device

Your browser settings let you see which cookies have been stored, block them, and clear them — though browsers generally cannot offer the category-by-category control that our preferences panel does. On mobile devices you can also adjust tracking and advertising settings at the operating-system level. Guidance for managing cookies is published by the makers of the major browsers, including Chrome, Firefox, Safari, Edge, Brave, and Opera.

Interest-based advertising opt-outs

Industry programmes let you set advertising preferences across many tools at once. These include YourOnlineChoices (EU and UK), the Network Advertising Initiative and the Digital Advertising Alliance (US), the DAAC (Canada), and DDAI (Japan). The Digital Advertising Alliance also offers the AppChoices app for managing interest-based advertising on mobile.

If you decline

You are free to refuse any non-essential technology. Doing so will not stop you using the core service, but some features and conveniences may not work as intended, since several of them depend on the technologies described above.

• Personal data — any information that, alone or combined with other information, can identify you.
• Usage data — information collected automatically as you use the service, such as IP address, request times, browser and device characteristics, the pages you visit and the order in which you visit them.
• Cookie — a small file of data stored in your browser.
• Tracker / tracking technology — any technology, cookies included, that allows you to be recognised or tracked by storing or reading information on your device.